Returns, Exchanges & Refunds

FOCL 60-Day Satisfaction Guarantee

We believe so strongly in FOCL that we offer a 60-day satisfaction guarantee!

Subscription Customers

If you purchased a monthly subscription and you are not completely satisfied with the results, we will refund the entire two-month purchase price of your FOCL order.

To initiate a refund, simply send us an email within 60 days of receiving your initial order, and our Customer Support team will guide you through the refund process. In most cases, we do not require customers to ship the products back to us. 

One-Time Purchases

If you are not completely satisfied with your purchase, we will refund the entire one-time purchase price of your FOCL order.

To initiate a refund, simply send us an email within 60 days of receiving your initial order, and our Customer Support team will guide you through the refund process. In most cases, we do not require customers to ship the products back to us. 

3-Month Subscription Purchases

Customers who purchase a 3-month subscription and are not completely satisfied with the results are entitled to a full refund within the first 60 days of receiving their initial shipment.

Customers who wish to cancel their subscription after the initial 60 days are eligible for a refund for any shipments received in the last 60 days, as well as any shipment that has not yet shipped. 

Exchange Policy

Please reach out to our Customer Support team if you would like to exchange a product. support@focl.com

Damaged or Missing Items

We’ve designed our packaging to minimize breakage and damage. However, if your products arrive damaged or broken, or part of your order is missing, please notify FOCL within three (3) days of delivery and send photos to support@focl.com.

We will compare your photos to our shipping picture for approval. If approved, a replacement product will be sent within 5 days of approval.

Is Anything Non-Refundable?

Yes. Free gifts and promotional items are not eligible for returns or refunds.

How Will I Get My Refund?

We will send you an email confirming the receipt of your email, and approval of your refund. Customers have the option to receive the refund back to the original payment method, or in the form of store credit (FOCL Cash) for a future purchase.

If you choose to have the refund sent to your original payment method, it will be processed within 3-5 business days.