FOCL Returns and Exchanges
Are my items returnable? Yes!
You may return unused, unopened, tamper-free items in their original condition and in the original packaging within 60 days of receipt of shipment.
- FOCL offers a money-back guarantee for a new and unopened standard products returned within 60 days (based on the delivery date as provided by the shipper and located in your account).
- Please contact our customer support team at support@FOCL.com for our return address and with any related questions.
- Sales are considered final for all products delivered more than 60 days prior to the return.
We want you happy! We’ve designed our packaging to minimize breakage and damage. However, if your products arrived damaged, broken or part of your order is missing, please notify FOCL within three (3) days of delivery and send photos to support@FOCL.com. We will compare your photos to our shipping picture for approval. If approved, a replacement product will be sent within 5 days of approval. And thanks for letting us know!
Is anything non-refundable?
Yes. Free gifts or promotional items are not eligible for returns.
What are the charges for returns?
None. No charges for returned items. You will be refunded for everything, but shipping, if the returned items are eligible as shown above. Original shipping charges incurred are non-refundable.
How will I get my refund?
After your return is received and inspected, we will send you an email to let you know that we have received your returned item and notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied original method of payment within 10 business days.