60-day satisfaction guarantee

Subscription Customers

If you purchased a monthly subscription and you are not completely satisfied with the results, we will refund the entire two-month purchase price of your FOCL order.

To initiate a refund, simply send us an email within 60 days of receiving your initial order, and we will provide you with an RMA# (Return Merchandise Authorization) and return address. We ask that you send back the unused or empty bottles from your most recent shipment. Subscription customers who cancel within 60 days, but no longer have the bottles available to send back to us, are only eligible for a one-month refund (50%).

Customers are responsible for return shipping charges. Refunds will be processed with 24-48 hours upon delivery of the returned items to FOCL.

6-Month Subscription Purchases

Customers who purchase a 6-Month subscription and are not completely satisfied with the results, are entitled to a full refund within the first 60 days of receiving their initial shipment. Customers who wish to cancel their subscription after the initial 60 days are eligible for a refund for any orders which have not yet shipped. Orders that have already shipped beyond the initial 60-day window are not eligible for a refund.

One-time purchases

If you are not completely satisfied with your purchase, we will refund the entire one-time purchase price of your FOCL order.

To initiate a refund, simply send us an email within 60 days of receiving your order, and we will provide you with an RMA# (Return Merchandise Authorization) and return address. We ask that you send back the unused or empty bottles from your shipment. One-time purchases are not eligible for refunds without sending the bottle(s) back to us.

Customers are responsible for return shipping charges. Refunds will be processed with 24-48 hours upon delivery of the returned items to FOCL.